W11 - Redesign Principal and Tactics (2)

W11 - Redesign Principal and Tactics (2)

In this chapter, 3 types of redesign principles and tactics are mentioned and they are:
1. For restructuring and configuring around processes
    - Lose Wait
    - Orchestrate
    - Mass-Customize
    - Synchronize
2. For changing information flows around processes
    - Digitize and Propagate
    - Vitrify
    - Sensitize
3. For changing knowledge management around processes
    - Analyze and synthesize
    - Connect, collect and create
    - Personalize


In this article I would like to express my own opinion for the tactics of developing knowledge management.


- Analyze and synthesize


Interactive analysis and synthesis capabilities around a process should be enhanced so as to generate added- value. The implication is that both the executors and the customers of process would become more and more knowledgeable and better outcome of process is expected.
In many time, "what-if" analysis could generate combinations or possibilities that are not common to tell which is precious to think carefully. Good decisions are always generated by this way.

 - Connect, collect and create


Data and information could be found by uncountable ways around us. But capturing valuable, intelligent and reusable knowledge around processes is not an easy way. Thus firstly we need to define procedures to collect this kind of precious knowledge. For instance we could create expertise maps and yellow-pages related to the processes, or build knowledge repositories that can be reused to enhance the performance of the process.

- Personalize


It is about the preference and habits of participants in the processes. Knowledge management is initially constructed by capturing customers preference and the ways the staffs do in daily operation. So learning preference of customers and doers of a particular process through profiling could help.